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使用其他公共服務 Access to Other Public Services

由於語言不通,少數族裔居民往往被排拒於社會服務及公共服務外,或未能有效使用所需的公共服務。經過本會及其他團體多年向相關當局爭取及向傳媒反映,部份服務提供者已有所改善。

如醫管局資助非政府機構於公立醫院提供翻譯服務;再培訓局及勞工處開始提供適合少數族裔居民需要的課程及服務;成立以少數族裔為服務對象的防止濫藥工作隊;近年,戒毒機構亦較願意接收少數族裔人士等。

本會亦向多名行政會議成員及立法會議員游說後,財政司司長曾俊華在 08/09 年度財政預算案提出兩項協助少數族裔的措施,包括增加指定學校數目及成立 4 所地區支援中心。這是特區政府回歸十多年後,首次在財政預算案中提及及關注到少數族裔的需要。

目前, 4 所地區支援中心仍然運作,並於社區內提供直接社會服務予少數族裔居民。

本會亦會繼續倡議政府及非政府機構在推出服務時,均須考慮到少數族裔人士的需要,例如向他們提供適切的翻譯服務,使他們能與華裔居民同樣地享有同等質素的服務。

Ethnic minorities are often excluded from access to public services or could not benefit fully from the services due to language barriers. These problems have received some attention through joint efforts with various concerned parties and the help from the media, and some service providers have made improvements in the recent years.

For example, the Hospital Authority has funded social service organisations to provide interpretation service in public hospitals. The Employees Retraining Board and the Labour Department have started to provide programmes and services that cater to the needs of ethnic minorities. There are drug abuse prevention task forces that target ethnic minorities, and drug rehabilitation centres are more willing to accept ethnic minorities in the recent years.

Furthermore, through our lobbying efforts with Executive Councillors and Legislative Councillors, the Financial Secretary John Tsang had incorporated two suggestions in the Budget 2008/2009 to help ethnic minorities. These included increasing the number of designated schools and setting up four regional support service centres. This was the first time that the Budget took into account the needs of ethnic minorities since the handover of the HKSAR over a decade ago.

We will continue to address the concerns of ethnic minorities and urge the government to provide more appropriate services to suit their needs. Besides, we will also continue to urge the government and other social service providers to accommodate the needs of ethnic minority service users (such as providing interpretation services when needed) to ensure that ethnic minorities receive the same quality of services as local Chinese residents.

工作策略 Working Strategies:

  • 透過政制及內地事務局和民政事務總署的平台
    Through platforms of CMAB and HAD
  • 媒體工作
    Media

預期成果 Expected outcomes:

  • 改善公共服務使用和資訊流通
    Better access to public services and information
  • 所有公共服務均有雙語資訊
    Bi-lingual information in all public services
  • 在醫院、法庭和警局均有優質翻譯服務
    Quality interpretation services in hospital, court and police sectors

 

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